Service Catalog
Each service in the catalog costs only one credit from your subscription. The Custom Request may cost more than one credit if it is estimated that it takes more than 4 hours to complete.
Truobleshooting
This service includes troubleshooting the problems on your website. Please provide detailed explanation of the issue, with expected behaviour and the behaviour you see, along with step by step instructions on how to replicate the issue.
Page Customization
This service can include fixing text formatting/alignment, updating text (phone number, address, company name, etc), swap or move images, and modification of one of the following parts: Header, Sidebar, CSS, background, and menu.
Change Element
This service includes adding, removing or replacing text, picture, link, social media icons, newsletter or popup.
Install a Plugin
This service includes installing of the plugin in the WordPress repository, or any other plugin that is compatible with the website.
NOTE: Some plugins are paid and user needs to buy them.
Edit SEO data
This task includes changing keywords, SEO title, description, image and other meta data for 1 page, post or product.
Add, Remove or Update Products
This service includes adding, removing or updating products to your website. Depending on your web store structure you will be provided with appropriate spreadsheet which you will need to fill in with the new product data. You will also need to provide the images for new products.
Add a Discount
This service enables you to schedule discounts on your online shop. Discounts can be scheduled for all products, certain product category, or for the list of specific products you provide. Also it can include setting up a coupon codes for discounts.
Edit Online Store Configuration
This service enables you to edit some web store configurations like delivery cost, payment methods or store information.
Add a New Blog Post
This service includes creating a blog post, and publishing it with the desired layout and the content you provide.
Custom Request
You can also request a custom service if none of the services above suits your needs. If the service requires up to 4 hours to be performed it will be done using 1 credit. However if the Request requires a huge amount of work our team can estimate the service to more credits or declare the request to be outside of scope of our service.
How it works?
Our support is included in all our website design packages, and subscription includes one service credit per month. However, if you already used your free monthly credit, you can still open additional service tickets and buy more subscription credits for $50 each.